Independent
2023
Client: Field Services Company

Employee Management Mobile App

A cross-platform mobile application developed for a plumbing company to streamline field operations, eliminate paperwork, and provide real-time visibility into job status, achieving 95% staff adoption.

Login Screen
Daily Plan
Notifications

Tech Stack

React NativeReact Native
TypeScriptTypeScript
NodeJSNodeJS
PostgreSQLPostgreSQL

The Problem

Field technicians relied on phone calls, paper forms, and text messages, resulting in constant phone calls for job updates, paper forms getting lost or damaged, no real-time visibility into job status, manual time tracking and reporting, and difficulty managing multiple job priorities.

The Solution

A mobile-first application that digitized the entire field operations workflow, providing offline capabilities for technicians, real-time communication between field and office, automated time tracking and documentation, and a comprehensive manager dashboard for operational oversight.

System Modules

Daily Planning

Smart job scheduling with route optimization, skill matching, and workload balancing to maximize technician efficiency and minimize travel time.

Job Execution

Complete job lifecycle management from check-in to completion with photo documentation, customer signatures, and material tracking.

Communication Hub

Multi-channel communication system supporting team chat, customer notifications, and manager alerts for seamless coordination.

Lead Management

In-app lead capture and conversion tools enabling technicians to identify upsell opportunities and create estimates on-site.

Key Features

  • Job Assignment System with intelligent routing based on technician location, skills, and availability
  • Photo Documentation with before/after capture and automatic geotagging for accountability
  • GPS Tracking with automatic check-in/out and mileage calculation for accurate billing
  • Real-time Updates providing live status notifications for managers and customers
  • Offline Functionality allowing app to operate without internet connectivity with automatic sync
  • Manager Dashboard with analytics, reporting, and team oversight capabilities
  • Push Notifications for job assignments, updates, and priority alerts
  • Team Chat for instant communication between field technicians and office staff
Team Chat
Approvals
Lead Management

Results & Impact

50% reduction in administrative overhead through automation

25% faster job completion with optimized routing and workflow

95% staff adoption rate within first month of rollout

10-week development timeline from concept to production

80% reduction in status-related phone calls

90% reduction in paperwork and manual data entry

Key Learnings

Field research with actual users is essential for understanding real-world workflows and pain points

Offline capability critical for field operations where internet connectivity is unreliable

Gradual rollout with pilot group reduces adoption resistance and surfaces issues early

Simple UI outperforms feature complexity for field workers focused on completing jobs