Independent
2023
Client: Plumbing & Hardware Supply Store

Plumbing E-commerce Platform

A comprehensive e-commerce platform that transformed a 15-year-old physical plumbing supply store into a thriving online business with 24/7 sales availability and advanced inventory management.

Plumbing E-commerce Homepage

Tech Stack

NextJSNextJS
TypeScriptTypeScript
NodeJSNodeJS
PostgreSQLPostgreSQL
TailwindCSSTailwindCSS

The Problem

A 15-year-old physical plumbing supply store faced pandemic-driven challenges including no online sales channel, manual inventory tracking, limited after-hours sales opportunities, 40% revenue decline during lockdowns, and customer migration to online competitors.

The Solution

A full-featured e-commerce platform that digitized the entire product catalog, integrated with existing POS systems, and provided 24/7 online ordering capabilities with real-time inventory management and comprehensive analytics.

Product Categories
Product Detail Page

System Modules

Product Management

Comprehensive catalog system supporting multiple product variants, bulk pricing, inventory tracking, and dynamic pricing rules for different customer tiers.

Order Processing

Automated order workflow from placement to fulfillment with email notifications, payment processing, and integrated shipping/pickup scheduling.

Customer Accounts

Tiered customer system with contractor pricing, order history, saved addresses, and personalized product recommendations based on purchase patterns.

Admin Dashboard

Real-time operational visibility with inventory alerts, sales reporting, customer management, and performance analytics for data-driven decisions.

Key Features

  • Product Catalog with 500+ items including images, detailed descriptions, and bulk pricing tiers
  • Online Ordering system with guest checkout, account-based ordering, and multiple payment options
  • Flexible Delivery and Pickup scheduling with real-time availability
  • Admin Dashboard with real-time inventory tracking, order management, and sales analytics
  • Customer Portal featuring order history, contractor pricing tiers, and saved preferences
  • Inventory Integration with seamless POS sync and automatic reorder alerts
  • Analytics & Reporting with sales metrics, customer behavior tracking, and product performance insights
  • Stripe payment integration for secure online transactions
Shopping Cart
User Account Dashboard
Admin Dashboard

Results & Impact

300% increase in online orders within 3 months of launch

24/7 sales availability expanding revenue opportunities

60% reduction in order processing time through automation

40% increased average order value through personalized recommendations

80% reduction in manual order entry errors

Key Learnings

System integration with existing POS was critical for staff adoption and seamless operations

Mobile-first design essential for field contractors placing orders on-site

Staff training and change management drove successful platform adoption

Data analytics informed inventory optimization and marketing improvements